Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day. You'll receive a confirmation email once your order has been placed, and a second email with tracking information once it ships.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order weight. Any current free-shipping thresholds or promotions will be clearly displayed on the Site or at checkout.

International Shipping

We ship to select international destinations outside the Philippines. Please note:

Delivery times for international orders are typically longer due to customs processing.
Any customs duties, import taxes, or fees charged by your country are the responsibility of the customer and are not included in your order total.
We are not responsible for delays caused by customs authorities.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and link. If you haven't received tracking information within 3 business days of placing your order, please reach out to us at barba.letitia@gmail.com.

Incorrect Address

Please double-check your shipping address before completing checkout. Zyvia is not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us immediately — we'll do our best to update it before the order ships.

Lost or Delayed Packages

If your tracking shows no movement for an extended period, or your package is marked as delivered but hasn't arrived, please contact us within 7 days so we can investigate with the carrier and find a resolution.