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Privacy Policy

Last updated: July 22, 2026

Zyvia ("we," "us," or "our") operates zyviacare.com (the "Site"), an online store offering beauty, skincare, and wellness products including facial tools, skincare formulas, and related health and beauty essentials. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site, create an account, or make a purchase.
 

By using Zyvia, you agree to the collection and use of information as described in this policy.

Information We Collect

Information you give us directly:

  • Name, email address, phone number, and shipping/billing address when you place an order or sign up for our Glow List

  • Payment information (processed securely through our third-party payment provider — we do not store your full card details)

  • Any information you share with us through contact forms, emails, or customer support inquiries

  • Product reviews, testimonials, or feedback you choose to submit

Information collected automatically:

  • Device and browser information (IP address, browser type, operating system)

  • Pages visited, time spent on the Site, and referring website

  • Cookies and similar tracking technologies (see Section 5)

Information from third parties:

  • Our website platform (Wix) and integrated apps (such as payment processors and shipping carriers) may share information necessary to fulfill your order or improve your experience on the Site

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery updates

  • Communicate with you about your order, account, or customer support questions

  • Send you marketing emails and promotional offers, such as Glow List discounts and new product launches (you can unsubscribe at any time)

  • Improve our Site, products, and overall shopping experience

  • Detect and prevent fraud, unauthorized transactions, or misuse of the Site

  • Comply with legal obligations

We do not use your information to make decisions about your health or skin condition, and we are not a medical provider. Any product usage guidance on our Site (such as how often to use our LED facial mask or jade roller) is general information, not medical advice.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business, such as payment processors, shipping and fulfillment carriers, email marketing platforms, and our website hosting provider (Wix)

  • Legal authorities, if required to comply with a law, regulation, or legal request

  • Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
     

Any third party we share data with is required to handle your information securely and only for the purposes we've authorized.

Payment Information

All payments made on Zyvia are processed through secure, encrypted third-party payment gateways integrated with our Wix store. We do not store your full credit or debit card numbers on our servers. Please refer to our payment provider's own privacy policy for details on how they handle your payment data.

Cookies & Tracking Technologies

Like most online stores, Zyvia uses cookies and similar technologies to:

  • Keep items in your shopping cart as you browse

  • Remember your preferences and login details

  • Understand how visitors use our Site so we can improve it

  • Show you relevant ads or offers on other platforms (if you've opted into marketing)
     

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the Site, such as your shopping cart or saved preferences.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including maintaining your order history, complying with legal and tax obligations, and resolving disputes. If you request account deletion, we will remove your personal data except where we're required to retain it by law.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing emails at any time by clicking "unsubscribe" in any email

  • Request a copy of your data in a portable format
     

To exercise any of these rights, contact us at barba.letitia@gmail.com. We'll respond within a reasonable timeframe in accordance with applicable law.

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