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Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day return window from the date of delivery on unopened, unused items in their original packaging. If you're not satisfied with your purchase, reach out to our team to start the return process.

What Can Be Returned

  • Unopened skincare products in original, sealed packaging

  • Facial tools (LED masks, jade rollers, gua sha sets) that are unused and in original packaging with all accessories included

What Cannot Be Returned

For hygiene and safety reasons, we're unable to accept returns on:

  • Opened or used skincare products

  • Used facial tools or devices, unless the item arrived damaged, defective, or incorrect

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with your order number and a photo of the item — we'll happily arrange a replacement or refund, no matter the condition it arrived in.

How to Start a Return

  • Email barba.letitia@gmail.com with your order number and reason for return.

  • Our team will confirm your eligibility and provide return instructions.

  • Pack the item securely in its original packaging and ship it back to the address provided.

  • Once received and inspected, we'll notify you of your refund approval.

Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method. Please note it may take additional time for the refund to reflect on your bank or card statement, depending on your provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was shipped in error. In those cases, Zyvia will cover the cost of return shipping or arrange a replacement at no extra charge.

Exchanges

We currently do not offer direct exchanges. If you'd like a different product or shade, please return your original item for a refund and place a new order for the item you'd prefer.

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